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Privacy Policy

Last updated: [19/11/2025]

Connect Physio Ltd. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit connectphysio.co.uk.

By using our website, you agree to the terms of this Privacy Policy.

Connect Physio Ltd.
Website: connectphysio.co.uk
Location: United Kingdom
For any privacy-related questions, contact us at: [email protected]

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR).

Personal Information (Provided Directly by You)

When you complete forms on our website, you may provide:

  • Name

  • Email address

  • Phone number

  • Postal address

We do not collect account usernames, passwords, payment details, or sensitive health information.

Automatically Collected Information

When you use our website, we may collect:

  • Usage data (pages viewed, interactions)

  • Device information (IP address, browser type, device type)

  • Cookies and similar tracking technologies

Information from Third Parties

We may receive additional information from:

  • Analytics providers

  • Marketing platforms

  • Other third-party service providers

We use your information for purposes including:

  • Providing services you request

  • Responding to enquiries and customer support

  • Analytics to improve our website and services

  • Marketing, where permitted by law

  • Compliance with legal obligations

We do not use automated decision-making or profiling that produces legal effects.

We process your data under one or more of the following legal bases:

  • Consent – when you opt-in to marketing or provide information voluntarily

  • Legitimate interests – such as improving the website or responding to enquiries

  • Legal obligation – where required to comply with UK law

You may withdraw consent at any time.

We use cookies to:

  • Improve site functionality

  • Analyse how visitors use the site

  • Support marketing activities

You can control or disable cookies through your browser settings. For more details, see our Cookie Policy

We may share your information with trusted third parties, including:

  • Analytics providers (e.g., website analytics tools)

  • Marketing platforms (for email communication or advertising)

  • Cloud hosting services (for secure storage and website operations)

  • Other service providers necessary to operate our business

We do not sell your personal data.

All third-party processors are required to comply with UK GDPR standards.

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK-approved adequacy decisions

  • Standard Contractual Clauses (SCCs)

We take reasonable measures to protect your data, including:

  • Secure servers

  • Encryption where appropriate

  • Access controls and limited staff access

  • Regular security reviews

We keep your personal data only for as long as necessary to:

  • Provide our services

  • Meet legal, tax, or reporting obligations

  • Resolve disputes

After this period, your information is securely deleted or anonymised.

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • Opt out of marketing communications

To exercise your rights, contact [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Our website is intended for adults and is not directed at individuals under 16. We do not knowingly collect personal data from children.

We may update this policy from time to time. The revised version will be posted on this page with the updated date.

Last updated: [19/11/2025]

Introduction

This Cookie Policy explains how Connect Physio Ltd. (“we”, “us”, “our”) uses cookies and similar technologies on connectphysio.co.uk.

By continuing to browse our site, you consent to our use of cookies as described below.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help improve functionality, analyse usage, and support certain features.

Types of Cookies We Use

Essential for website operation. These cannot be disabled.

Used to understand how visitors use our website and to help improve it.
Examples: pages viewed, time spent, interactions.

Allow the website to remember preferences, such as form data or language settings.

Used to deliver relevant ads and track marketing performance.

We may use cookies provided by third parties such as:

  • Analytics platforms

  • Marketing and advertising networks

  • Embedded content providers

These third parties may use their cookies according to their own privacy policies.

You can control or delete cookies through your browser settings.
Disabling certain cookies may affect website functionality.

We may update this Cookie Policy periodically. Please review it regularly for updates.

Questions? Contact [email protected].

Last updated: [19/11/2025]

Introduction

These Terms & Conditions (“Terms”) govern your use of connectphysio.co.uk (“the website”).
By accessing the website, you agree to be bound by these Terms.

You agree to:

  • Use the website lawfully

  • Not interfere with or disrupt website functionality

  • Not attempt to access secure areas without permission

The website is intended for use by individuals aged 16 and over.

The content on this website is for general information only.
It does not constitute medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional for medical concerns.

All content, text, graphics, images, and branding are the property of Connect Physio Ltd.
You may not reproduce, modify, distribute, or republish without permission.

Links to other websites may be provided for convenience.
We are not responsible for the content or practices of external sites.

We are not liable for:

  • Losses arising from website use

  • Interruptions or errors

  • Reliance on website content

Nothing in these Terms limits liability where prohibited by UK law.

Your use of the website is also governed by our Privacy Policy and Cookie Policy.

We may update these Terms from time to time.
Your continued use of the website indicates acceptance of any new Terms.

These Terms are governed by the laws of England and Wales.
Disputes will be subject to the jurisdiction of UK courts.

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